We dispatch all the products directly from our address in Woking UK. Orders will be shipped within the mentioned delivery period on the website after the receipt of payment, on a 24 hours delivery service within the UK and 2-5 day for overseas depending on selected freight option.
The shipping price depends on the weight and which country to ship to. Multiple products can be combined in one order to help customers save on shipping cost. The shipping cost can be seen in the order details before an order is completed.
We will ship the package to the address of the customer registered in the customer details. If the delivery address is not the same as the customer address, the customer should provide the correct delivery address in the delivery notes.
We use UPS for all our shipments. We pack our products with the utmost care in a cardboard box. The cardboard box will be shipped in a plastic transportation pack. UPS guarantees the receipt of your order so if you do not receive your order, we will either provide a full refund or send you a replacement free of charge. We’ll do this after receiving a claim for non-delivery. Claims for non-delivery must be made within the 28 days after the shipment date of the products.
Customers can contact us any time for tracking information about their order.